💰 Refund Policy
Thank you for shopping with us. If you are not satisfied with your purchase, we are here to help.
✅ Eligibility for Refunds
- Refund requests must be raised within 7 days of receiving your order.
- Items must be unused, unwashed, and in their original packaging with tags attached.
- Certain items are non-refundable: innerwear, accessories, sale items, and gift cards.
🔄 Refund Process
- Request a Refund: Contact our support team at info.stivaa@gmail.com or WhatsApp +918669920225 with your order number and reason.
- Return the Item: You can ship the item back to our return address or request a pickup if available.
- Inspection: Once we receive the returned item, we will inspect it and notify you about the status of your refund.
⏳ Refund Timeline
Approved refunds will be processed within 5–7 business days to your original payment method. Shipping charges are non-refundable.
⚠️ Late or Missing Refunds
If you haven’t received a refund after 7 business days, please check your bank account again, then contact your payment provider. If you still have not received your refund, please contact us.
📞 Contact Us
For any questions or assistance, please reach out to our support team:
- Email: info.stivaa@gmail.com
- Phone/WhatsApp: +918669920225